FAQs

Frequently Asked Questions

General:

What kind of products do you provide?
We provide chemical substances for analysis. Not for human consumption!

Do you ship to my country?
We ship EU-wide + UK. However, we offer only products which are legal in these countries.

Is your company legit?
This shop is maintained by the same team as www.1plsd.de. We are an official LizardLabs partner. Please, check www.lizardlabs.eu for further information.

Are you still active?
We are active as the products provided by us are legal in Germany. The new German Psychoactive Substances Act (NpSG) does not include our products. Foreign legislation is not applicable on our services.

What designs/images do you have on your blotters?
All our blotters have the chemical name printed on them, we do not and will not offer pictures or images.

Is the envelope you use for shipping discreete?
We use discreete standard carton envelopes (similar to Amazon cartons) or white letter envelopes and we do not print any information about BASH Designer Labs or the products inside on them. We change sender address and company name periodically.

Payment:

I did not receive an order confirmation!
Please, check your spam-inbox. As of reasons of security we use anonymous email-servers located in foreign countries. This may cause email delivery to spam-inboxes in some cases.

What payment methods do you accept?
We accept all relevant payment gateways except of Paypal.

Can I make payment via online banking?
Sure, our payment gateways allow online banking.

Why is Paypal payment not possible?
As of terms and conditions of Paypal we are not allowed to receive payment for the products we provide. We already tried to offer that payment method in the past, but our Paypal account has been closed after a while.

I don’t know how to provide you my order number when transferring funds?
This is not a problem, as we assign your payment to your order automatically. If you used someone elses bank account to transfer funds and did not receive a shipping confirmation even after 48h, please contact our support.

Can I send you a screenshot of my payment for faster shipping?
Orders are dispatched on the day we receive payment. As of bad experiences in the past we cannot accept screenshots as proove of payment.

How long does bank transfer take?
We receive your payment immediately. If you paid after shipping deadline your order will be dispatched on the next day.

Shipping:

When will my order be shipped?
In case we receive payment before 11AM Monday to Friday, your order will be dispatched the same day. All orders placed and paid during the weekend will be shipped on Monday.

What happens to my items if I am not at home on the day of delivery?
In general your local post will keep them for 7 days in their office before sending them back. Please, keep in mind that for reasons of security we do not receive orders you did not pick up.

What happens to my money if my order gets lost or stolen by Post / DHL?
Your order will be re-shipped after 7 days (Germany), 14 days (EU). This will be repeated until you receive your order. All orders are dispatched tracked, so that you and us can see if you still did not receive your order.

When do I get my shipping confirmation (containing the Tracking ID)?
We start sending shipping confirmations daily from 13:00 (CEST).

When will I receive the products I have ordered?
Orders are dispatched on the day we receive payment. To most EU countries shipping takes 3-4 days. To some regions in far away countries shipping can take up to 7 days. You can check that for your county here. Click the button “Laufzeit” and choose your country in the list.